Privacy Policy

Bass Drone Services ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, and how we handle it.

What we collect

We only collect personal information that you choose to give us. When you use our contact form, we collect your name, email address, phone number, the location or address of the job, the type of service you are enquiring about, and any details you include in your message. We do not ask for sensitive information, and you do not need to send it to us.

How we collect it

We collect this information directly from you when you submit our contact form or otherwise get in touch. When you visit our website, our hosting and website services may also record standard technical data such as your IP address and browser type as part of normal server activity.

Why we collect and use it

We use your information to respond to your enquiry, prepare and provide quotes, arrange and carry out our services, and stay in contact with you about your job. We do not use your information for anything unrelated to these purposes.

Disclosure

We do not sell your personal information, and we do not share it for marketing. We use third-party service providers to run our website and process contact form submissions on our behalf, and they only handle your information to provide those services to us. We may also disclose information where we are required to by law.

Overseas storage

Some of the service providers we use may store data on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled appropriately.

Cookies and website data

Our website does not use tracking or advertising cookies. It loads web fonts from a third-party provider, which receives standard request data such as your IP address in order to deliver those fonts. This is not used to track you.

Security

We take reasonable steps to protect the personal information we hold from loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Access and correction

You can ask us what personal information we hold about you, and ask us to correct it if it is wrong. Contact us using the details below and we will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown above.

Contact us

Through our contact page, by phone on 0438 973 676, or by email at Alex@BassCo.com.au. Bass Drone Services, Spreyton, Tasmania.